Frequently asked questions
What everyone asks before trying it.
Straight answers to what people ask before trying. If yours is not here, the free trial answers it in three days.
Getting started
How long until it is running?
Under ten minutes. Account, WhatsApp QR Code and menu set-up. If you already have a spreadsheet or Bling ERP, import in one click.
Do I need a business line or a new SIM?
No. It works on the number your company already uses, through the same QR Code as WhatsApp Web. Your customers keep messaging the contact they already saved.
How does the automatic service work?
You connect the company WhatsApp in minutes (QR Code, like WhatsApp Web), set up the menu or the services and that is it: the AI answers your customers instantly, shows the items with prices, takes the order with notes, books time slots and sends the payment request, all in the same chat.
Service and AI
Does it work for fast food and delivery?
That is our specialty: the menu right in WhatsApp, the "no onion" note captured, the delivery fee worked out from the address, updates at every stage and a live order board for the kitchen.
Do I need another number or app?
No. Everything happens on the number your company already uses, and your customer installs nothing: menu, order, payment and tracking in a single contact.
What if I want to answer personally?
One click: you take over the chat in the dashboard and answer yourself (the AI pauses instantly). When you are done, you turn it back on and it carries on.
Does the AI make up prices or items?
No. It only offers what is in your catalog, at the exact price, and the total is calculated by the system, not by the model. For an item off the menu it says it is not available and suggests something similar.
What if the customer sends a voice note?
The AI transcribes it and answers normally. If the business prefers, it replies with a voice note too, using a voice chosen in the dashboard.
Orders and payment
How does the AI work out the delivery fee?
From the customer address, using the zones you set up: by neighborhood or by distance radius. Out of range, it says so. For postal or carrier shipping, it quotes the freight on the spot.
Where does the instant transfer and card money go?
Straight to your account, through the gateway you connect in the dashboard. Tendia does not intermediate the payment nor charge a commission per sale.
How does billing work?
You start with a 3-day free trial, no credit card. Then you choose: instant transfer, approved on the spot, or credit card, typed only on the secure gateway page. Renewal is monthly, with no lock-in.
Plans and billing
How much does it cost?
Plans start at R$ 197/month and every one includes the AI service on your number. You try it free for 3 days, no credit card, and then pay by instant transfer or card, with no lock-in.
Can I change plans later?
Yes, from the dashboard. Upgrading takes effect immediately, prorated for the month. Downgrading applies from the next cycle.
What if I want to cancel?
Cancel whenever you want, with no fee and no retention call. Access continues until the end of the period already paid.
What is WhatsApp service automation?
It means letting an artificial intelligence answer customers on behalf of your company: showing the menu or the services, clearing doubts, taking the order or booking the slot and sending the payment request, with nobody typing. Unlike a button chatbot, the Tendia AI understands free text and audio and talks naturally, 24 hours a day.